RuxTek 4G VoLTE Fixed Wireless Termianl LCD-4G-RTT-490

Frequently Asked Questions :

LCD Display 03 ?

A: No signal or the signal is too weak, check the antenna and install it again;

LCD Display SIM Error?

A: Sim card is bad or communication module is bad, replace new sim card or wipe contact surface and install the SIM card again; Or replace communication module;

LCD always display “IN USE”?

A: Integrated circuit board bad or telephone bad, replace new integrated circuit board or check phone line and replace new telephone;

How to back to factory default?

A:Input *00#000# then the unit will be back to factory default;

How to change IMEI number?

A:Input *00#035#IMEI# then you can change the IMEI number in the unit as you required;

How to change date and time?

A:Input *00#036#YYMMDDHHMMSS# then you can see new date and time display on LCD;

How to set PIN code?

A:Input *00#010#0#pin code# then the pin code of the unit will be changed as you required;

How to block all calls come in?

A:Input *00#011#1# then no call can come in;

How to release all call can come in?

A:Input *00#011#0# then all calls can come in;

How to adjust the volue?

A:Input *00#030#A*BB# according to your volume requirement to adjust the volume;

How to set IP number?

A:Input *00#050#IP# then the unit will auto add IP number before the number you want to dial;

How to change time zone?

A:Input *00#037#time zone number# then the unit will display time to desired time zone time;

Q: Is sample order available?

Yes, it’s available upon request;

Q: How long do you need to prepare sample ?

Depending on different products, it may take 3-5 days;

Q: How long delivery time for formal order?

Generally speaking it’ll take about 20-30 days subject to your order quantity;

Q: What’s your Order MOQ?

For sample test, can make 1pc at least;

For standard model, usually MOQ is 1k per model.;

Q: What payment terms do you accept?

For samples, we accept Paypal, or BANK T/T in advance;

For formal order, 30% deposit and balance after goods ready but before shipment;

Q: How much will the express delivery cost for the sample?

The express delivery cost depends on the sample quantity, weight, carton measurement

and which country you would like to send;

Q: How to ship the goods to us?

For samples order, usually delivered by carrier like DHL, FEDEX etc.;

For small order, can delivered by air, also can by courier;

For formal order, usually delivered by sea in order to save transportation cost;

Q: Can we have our logo to be printed on the units or packaging?

Yes for sure, but MOQ request is 1000pcs/model/order;

Q: How about warranty?

Our warranty is one year, and we can repair the defective units if you can return it back; Or if you have your own service after sales then we can offer you spare parts according to your order quantity; Our defective rate is about 0.1-0.3%;